Welcome to the Shipping Policy page of KENTEN Structures. This policy explains our shipping methods, production timelines, delivery process, and important information related to international transportation for aluminum structure tent systems and customized temporary buildings.

1. Order Processing Time

Most KENTEN structures are manufactured according to customer specifications, including size, configuration, accessories, and local project requirements.

Standard Production Timeline

Estimated production time after order confirmation and deposit payment:

Product Type	Estimated Production Time
Standard Warehouse Tent	15–45working days
Atrium Tent	20–45working days
Double Decker Tent	30–45 working days
Customized Structures	Depends on project complexity

Production timelines may vary depending on:

Order quantity
Customization requirements
Material availability
Peak production seasons
Engineering approval process

2. Shipping Methods

KENTEN Structures ships products worldwide using international freight services.

Available Shipping Methods

Sea Freight (Most Common)

Recommended for:

Large tent structures
Warehouse tents
Long-term projects
Bulk orders

Advantages:

Most cost-effective option
Suitable for oversized cargo
Global port coverage

Estimated transit time:

Asia: 5–15 days
Europe: 25–40 days
North America: 25–45 days
Middle East: 15–30 days
Africa: 25–50 days

Air Freight

Recommended for:

Urgent accessories
Small replacement parts
Time-sensitive shipments

Advantages:

Faster delivery
Suitable for lightweight cargo

Limitations:

Higher shipping cost
Not suitable for complete large tent systems

Estimated transit time:

3–10 business days depending on destination

Multimodal Transportation

For certain projects, shipments may include:

Sea + truck delivery
Rail + truck delivery
Port-to-site logistics solutions

Transportation methods will be arranged based on project location and customer requirements.

3. Shipping Costs

Shipping costs are calculated based on:

Destination country
Cargo volume and weight
Shipping method
Container requirements
Local delivery conditions
Customs regulations

Shipping quotations are generally provided separately unless otherwise stated in the contract or quotation.

Important Notes

Shipping fees do not normally include:

Import duties
Customs clearance charges
Local taxes/VAT/GST
Port handling charges
Local unloading costs
Crane or forklift rental
Installation services

Customers are responsible for local import-related expenses unless otherwise agreed in writing.

4. Incoterms

KENTEN Structures commonly supports the following international trade terms:

EXW (Ex Works)
FOB (Free On Board)
CIF (Cost, Insurance & Freight)
DDP (Delivered Duty Paid) — available in selected countries

Specific Incoterms will be confirmed in the sales agreement or quotation.

5. Delivery Time Estimates

Delivery times shown on the website or quotations are estimates only and may be affected by:

Customs inspections
Port congestion
Weather conditions
International logistics disruptions
Public holidays
Force majeure events

KENTEN Structures is not liable for delays caused by third-party shipping companies or circumstances beyond our control.

6. Customs Clearance

Customers are responsible for customs clearance procedures in the destination country unless otherwise agreed.

Customers may be required to provide:

Import licenses
Tax identification numbers
Customs documentation
Local compliance certificates

KENTEN Structures can assist by providing commercial invoices, packing lists, and shipping documents.

7. Inspection Upon Delivery

Customers should inspect all goods immediately upon arrival.

Please check for:

Visible shipping damage
Missing components
Packaging issues
Quantity discrepancies

Any shipping damage or missing items must be reported in writing within 7 days after delivery.

Supporting photos and documentation may be required for claims processing.

8. Installation and Site Preparation

Customers are responsible for:

Preparing the installation site
Ensuring suitable ground conditions
Providing local equipment and labor if required
Obtaining local permits and approvals

KENTEN Structures may provide installation drawings, manuals, or remote technical support.

On-site installation services may be available upon request for selected projects.

9. Restricted Regions

Some countries or regions may experience shipping restrictions, customs limitations, or additional logistics requirements.

Please contact our sales team to confirm shipping availability before placing an order.

10. Tracking and Shipment Updates

Once the shipment is dispatched, customers may receive:

Container number
Bill of lading
Tracking information
Estimated arrival date

Tracking availability depends on the selected shipping carrier and transportation method.

11. Force Majeure

KENTEN Structures shall not be held responsible for delays or delivery failures caused by events beyond reasonable control, including but not limited to:

Natural disasters
War or political instability
Port closures
Government restrictions
Epidemics or pandemics
International logistics disruptions

12. Contact Information

For shipping inquiries, logistics coordination, or delivery support, please contact:

KENTEN Structures
Website: www.kentenstructures.com or store.kentenstructures.com
Email: kenten@kentenstructures.com